The Uliflex after-sales team flew to Vietnam last week to solve a problem with the belt transmission system that occurred during the operation of equipment in a workshop of a Uliflex Vietnamese customer. In early November, Uliflex's colleague handling customer relations received feedback from a Vietnamese textile production customer that a certain textile belt had a problem with the cleats falling off after 2 years of use. Uliflex adheres to the service philosophy of putting customers first and solving customer problems as the top priority, and specially organizes after-sales teams to fly to foreign countries to solve problems. As soon as the plane landed, Uliflex's after-sales team immediately took a taxi to the customer's workshop to check the status of the equipment with the belt cleats falling off.
After inspecting the status of the belt and equipment, the engineers from Uliflex's after-sales team found that a part of the equipment had become loose during operation, resulting in a protruding part. Due to the fact that textile carding machines separate cotton balls into cotton threads through high-speed transportation of the carding machine's needles, the equipment generates heat through high-speed operation. Therefore, during high-speed operation, if the parts that fix the carding needle board become loose, they will produce protrusions, which will then scrape against the belt cleats. The belt cleats will be forced to fall off due to long-term mechanical parts scraping and high temperature environment. Once the cleats falls off, the carding machine cannot continue to operate at high speed.
The Uliflex after-sales team provided solutions for replacing loose carding machine parts and replacing worn belts based on the on-site observations. Uliflex's colleagues in China arranged for the production of new industrial belts to be shipped to Vietnamese customers for replacement based on the solution provided by the after-sales team. According to the customer's subsequent feedback, the issue has been resolved and they are satisfied with the Uliflex team's solution to the problem.
After returning from Vietnam, the Uliflex after-sales team also organized a seminar on after-sales issues to discuss the reasons for the problem and provide training to Uliflex employees on how to communicate and handle such issues in the future. Colleagues from relevant departments also put forward suggestions during the meeting to facilitate the improvement of workflow and increase work efficiency in the future.
Uliflex's consistent principle is to prioritize solving customer problems, treat customer feedback with sincerity, and provide professional after-sales service to customers.
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